Gas Utility Services
How do I get gas supply at my premises?
How do I register for Online Gas Utility Payments?

Upon receiving an SMS or Email with your Contract No., you may proceed to the New Registration page and complete the process.

How do I change my registered contact details for SMS and Email?
  • Login with your credentials and click on My Profile.
  • Select the Update Customer Information tab and update your details.
How do I get the gas supply disconnected?
Unable to log in?

Kindly contact our Customer Care team. (Keep your Contract Number and registered Emirates Id handy for the team to help)

What happens once the gas supply is disconnected?
  • Once the service is disconnected the following actions will take place:
    • Final invoice outstanding will be adjusted against security deposit for refund (if any).
    • Login account will be immediately deactivated.
What should I do if the meter number is invalid?

Kindly contact the Customer Care team.

What are the modes of payment?
  • Online
  • Bank Transfer
  • Cash or Cheque at the Al Fahidi Gastech office. Click here for location.
In case of discrepancy in invoice?

Kindly email accounts@alfahidi.com

In case of gas leakage.
  • Call 050-4515942 or in case of emergency contact 997 (Fire Department).
  • Shut the main gas valve and open the windows for ventilation. Do not turn on or off any electrical switch.
When and how will I receive my refund?
  • Payments for refund (if any) will be processed within 10 working days from the date of disconnection of the service.
  • Refunds will be done only through the Original Mode of Payment.